Our Impact
"Support and direction at times I couldn’t see my way forward"
We are extremely experienced in delivery of domestic abuse services and have a track record of delivering a range of innovative services based on our analysis and needs of gaps in provision. We have excellent networks and a high profile within the community, and a good understanding of the unique needs of our population. We have strong relationships with police, social care, education professionals and third sector organisations. Our charitable status and ability to successfully attract additional funds gives capacity for sustainability, growth and enhancement of current provision.
This year we relaunched our annual Client Voices Week, a service-wide survey and consultation exercise designed to identify what we do well, where we could improve, and what our clients would like us to do differently.
The purpose of Client Voices Week is to ensure that inclusivity, diversity and client's views continue to be at the heart of all that we do.
“I just wanted to say a huge thank you. We have just returned from a fantastic holiday and it’s the first time in years that I haven’t returned with the dreadful feeling that more problems and troubles are waiting.
All of my family’s lives have been changed and without continued professional support from yourself and your colleagues I don’t allow myself to think where we would be now.
Thank you seems an inadequate word to express how much I appreciate the help you gave me so I was strong enough to help my daughter.“
"The support I received from Crossroads has helped me to rebuild myself and my children; initially through the outreach team and then through two years of counselling. This support gave me the space to process what had happened to me and move beyond the past to live in the present. Staff have empowered me to believe in myself; a crucial element of rebuilding my self-esteem.
Their flexible approach and availability to offer support when it was really needed provided a safety net which enabled me to tackle the emotional and practical challenges I faced as a newly single parent to two traumatized children."
"Crossroads has genuinely changed my life for the better. I cannot think of one thing I would change.
My support worker was nothing short of amazing! I have a completely new outlook on life and will always be grateful for her support."
“The Support Worker was more than helpful; she ran miles to help me. I am really thankful she got a month’s rent in advance for me so that I could move in to my own house.
I wouldn’t even have the house without the help of my Support Worker. She was constantly on the phone pushing people to help me.”
“My support worker has made me feel more than welcome. Showed me I can handle things, gave me confidence again, showed me I can be happy and taught me a valuable lesson – never give up.
I am the best Mum I can be and I’m pleased with my experience of staying at the women’s refuge”